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Suggested Industries: SIC 7996 or NAICS 713110 Amusement parks, NAICS 56172 janitorial services, or SIC 7349 building maintenance services not elsewhere classified.
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ASSIGNMENT
Supervision Group Project
Case Study: Green Corporation
Green Corporation is a small company that recently won a contract to provide cleaning services to a large amusement park. The amusement park is located in a rural area near a major metropolitan city. Green Corp. will be responsible for cleaning 20 restrooms, 10 waiting areas for rides, 5 seating areas for restaurants and seating areas for 3 theaters. Another company will be responsible for the grounds and walkways and the stage areas of the theaters. Other companies are responsible for the restaurant food preparation areas and order areas. The park is responsible for all ride equipment and related structures.
Green Corporation is being organized into the following departments.
Restrooms
The restrooms each have 20 stalls with 5 sinks with tile floors and counter tops. There are hand towel dispensers and large mirrors in each restroom. 10 restrooms are women’s with a vanity seating area. The vanity seating area has four chairs and full-length mirrors. 10 restrooms are men’s with 5 urinals each. Green Corp. is responsible for keeping the restroom clean while the park is open and seeing that the restrooms are disinfected thoroughly at the end of each day.
Waiting Areas
The waiting areas for rides are covered, but open on the sides with sealed concrete floors. There are roped areas so that people can wait in line, similar to movie waiting lines. These waiting areas vary in size from 40’ x 40’ to 100’x 100’. Green Corp. is responsible for seeing that there is no trash in the area during operation and for sweeping and washing the areas after the park closes each day.
Restaurant Seating
The seating areas for restaurants will seat an average of 150 persons each. The tables and chairs are made of plastic and metal and are secured to the floor which is linoleum. The walls are a washable wall covering. The restaurants are fast food style with receptacles for trash at each entrance and exit. Most have five trash receptacles. The restaurant's hours of operation are the same as the park. Green Corp. is responsible for clearing tables if patrons do not do so, cleaning tables and the floor as needed, emptying the trash receptacles as needed. After the park closes, Green Corp. is responsible for thoroughly washing the tables, walls, floor and trash receptacles.
Theater Seating
The theaters are open with a covered top. They seat an average of 300 persons each. The seats are molded plastic with a sealed concrete floor. There are four shows in each theater each day. The seating area is open to park patrons between shows and people often sit there to relax and drink sodas or eat snacks. Green Corp. is responsible for picking up the trash after each performance and seeing that the seats are clean for the next show. After the park closes, Green Corp. is responsible for sweeping and washing the floor and seats.
The park operates all year, but the hours vary depending on the season. The park is open from 9am to 11pm daily from March 1 to October 15. October 16 to February 28, the park is open from 10am to 7pm.
Green Corp. will pay $6.50 per hour with health benefits available for full-time employees only. Full-time employees will work 30 to 40 hours per week. Overtime is paid at 1 ½ for hours worked over 40 per week, but is discouraged. Supervisors MUST have special permission to authorize overtime for an employee. Most of the time, it is not authorized. Full-time employees will have to pay ½ of their health benefit which is $150 per month for an individual and $300 per month for a family of four. Part-time employees are not eligible for benefits. Vacation and sick time are earned based on time worked. Full-time employees can earn up to three weeks a year that can be used as vacation or sick time. Part-time employees earn time off based on hours worked.
Green Corp. does not expect to give raises during the first year of operation. Once Green Corp. has been in operation for one full year, they expect to give raises annually. The average raise will be 3% for full-time employees that have been with the company one full year or more. Raises will be based on performance as documented by performance evaluations. As stated in Green Corp. policy, fewer than 10% of your employees may be rated as exceptional. Fewer than 20% can be rated as above average. It is expected that most employees will receive an average rating.
Each group will be assigned a department. Your group will be the supervisor for your assigned department. As supervisor you should:
Broadly define the jobs necessary to complete the responsibilities of your department, the number of employees needed for each position, and the hours for each job (Remember the park operates seven days a week)
- Broadly define how you will recruit employees (Discuss realistically, who might take these jobs.)
- The standards you will use to determine if employees are cleaning to Green Corp. specifications, how you will give employees feedback about their performances and how will you deal with employees who are not performing at standard or above.
- In detail, write a motivation plan for your employees. Remember cleaning is not an exciting job. Your motivation plan should be specific to the types of employees you expect to work in your department.
- Use the techniques you studied in this class to develop your strategies to meet your responsibilities.
Your group will discuss these items in a 5 to 10 page paper to management (your teacher and the class) and compile a power point presentation. Be sure to use the techniques and strategies you learned in this class. Those should be from the textbook, the Coaching book, and in your class discussions. You may NOT change Green Corp policies. That is not in the scope of your job as supervisor. You will then post the paper and power point presentation for the class to read. You should have one paper and power point presentation from the group. Formatting, grammar, and style should be consistent within the paper. In other words, it should not look or sound like four different authors just stapled together.
Your grade is based on 50% from your paper/presentation and 50% on your group work. Linda Holcomb will post a survey for each of you to complete about your group members contribution to the project. If you have questions, please contact Linda Holcomb through your eCollege mail.
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Page created by Becky Bradley, Feb., 2008. Updated May, 2008
